How can we help you get your food faster?
Where is my order? You can track your order in real-time via the "Active Orders" tab. If your driver appears to be stationary, they may be waiting for the restaurant to finalize your meal or navigating local traffic.
My order is incorrect or items are missing. We are sorry about that! Please tap the "Report Issue" button on your receipt within 2 hours of delivery. Upload a photo of the items received, and we will credit your Wiley Wallet or process a refund immediately.
Can I cancel my order? Orders can only be cancelled before the restaurant starts preparing the food. Once the kitchen confirms your order, we cannot cancel or refund it as the ingredients have already been used.
How do I use my Wiley Wallet? Your Wiley Wallet stores refunds and promotional credits. At checkout, simply toggle the "Use Wiley Credits" switch to apply your balance to your total.
I can’t find the customer’s address. Use the "Call Customer" button in the app. If the customer does not answer after 3 attempts or 10 minutes, please contact Wiley Support via the SOS button for instructions on the next step.
What do I do if my vehicle breaks down? Safety first! Pull over safely and tap "Emergency/Breakdown" in the app. This will alert us to reassign your current delivery to the nearest available driver so the customer’s food stays fresh.
When is payday? Wiley’s processes all driver earnings weekly. You will receive your payout every Tuesday for all deliveries completed between Monday and Sunday of the previous week.
The restaurant is taking too long. If you have been waiting at a restaurant for more than 15 minutes, use the "Wait Time" alert in your app. This helps us update the customer and adjust future pickup times for that merchant.
How do I "Snooze" my kitchen? If your kitchen is overwhelmed, tap the "Pause Orders" button on your Wiley Tablet. You can choose to snooze for 20 minutes, 1 hour, or until the next business day.
An item on my menu is out of stock. Go to "Menu Management" and toggle the specific item to "Unavailable." This prevents customers from ordering it until you restock. Remember to toggle it back on when you're ready!
The driver hasn't arrived for a ready order. If a "Ready" order has been sitting for more than 10 minutes without a driver assignment, please contact the Wiley Merchant Support line so we can manually dispatch a partner to your location.
POPIA Compliance: Your data is secure. To request a copy of your data or account deletion, please email superfast@wileys.co.za.
Safety in the Vaal: Our drivers are instructed not to carry large amounts of cash. For your safety and theirs, please use in-app payments whenever possible.
Chat with us on WhatsApp: +27694988691 Email: superfast@wileys.co.za